Fortinet Engineer Job at Compu-Vision Consulting, Brooklyn, NY

  • Compu-Vision Consulting
  • Brooklyn, NY

Job Description

Title: Fortinet Engineer
Duration: 6-12 Months
Location: Brooklyn, NY 11201


Job Description:

  • Scope:
    • Provide a certified Fortinet support resource on-site at the customer's premises.
    • Support ongoing security infrastructure operations, configuration, evolution, and troubleshooting.
    • Troubleshoot network issues and act as a local incident point of contact.
    • Prepare technical reports for open TAC faults.
    • Develop and maintain diagnostic/best-practice procedures.
    • Prepare and validate Fortinet configurations.
    • Provide procedures and requirements for Fortinet product upgrades.
    • Conduct network testing in the customer environment.
    • Support implementation, integration, and migration planning.
    • Provide ongoing knowledge transfer.
    • Track hardware and software revisions.
    • Develop feature/functionality test plans.
    • Assist with network diagrams.
  • Roles:
    • Resident Fortinet Engineer: On-site resource responsible for the technical activities listed above.
    • Fortinet Professional Services Manager: Fortinet-side point of contact and escalation manager.
    • Customer Manager/Point of Contact: Coordinates day-to-day issues and provides direction/information to the engineer.
    • Engineer is expected to participate in relevant customer meetings/trainings to become familiar with the customer's environment.
  • Work Schedule:
    • On-site service.
    • Up to 8 hours per day .
    • Normal hours: 9 AM-5 PM .
    • 5-day work week .
    • Weekends and public holidays excluded.
    • Out-of-hours work requires advance agreement and Professional Services Manager approval.
    • Out-of-hours work results in corresponding reductions to subsequent working-week hours.
  • Customer Requirements:
    • Designate a single customer point of contact.
    • Provide a suitable on-site working environment.
    • Provide secure connectivity to Fortinet systems.
    • Provide Internet/equivalent connectivity, secure power, sufficient workspace, and air conditioning.
    • Inform Fortinet of applicable security, health, and safety requirements.
    • Assist with visas/certifications where applicable.
    • Customer remains responsible for its own network and production configuration control.
    • Maintain an active FortiCare Service Contract for relevant appliances to create support tickets and obtain software upgrades.
    • Resident Engineer support generally applies only to generally available products/software releases unless otherwise agreed.
  • Equipment:
    • Fortinet provides the engineer with a mobile phone and laptop .
    • Customer provides the engineer's desk/office space.
    • Customer bears travel expenses for locations outside the designated work location.

Job Tags

Contract work, Work at office, Local area, Weekend work

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